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You’re legally entitled to compensation if the fault has caused a problem with your device - for example if you installed a new program on your PC and it’s making your PC crash.

If the fault’s caused a problem with your device

how long you’ve had the digital product.

How much you’re entitled to depends on things like: You could try asking for a full refund, but the law doesn’t give you the right to one like it does with faulty goods. You can still keep the digital product even if you get your money back. If the company won’t fix the problem or are taking too long, you can ask for a refund.

My rights have been breached because the digital content you sold me is faulty. I would like you to fix it within a reasonable time.” Get a refund “Under the Consumer Rights Act 2015, digital content should be of a satisfactory quality, fit for purpose and as described.